Website privacy and medical privacy are different
This Privacy Policy applies to information collected through this website and related nonclinical communications. Protected health information created or maintained as part of your care is governed by our separate Notice of Privacy Practices, HIPAA, and other applicable laws.
Information we may collect
We may collect information that you voluntarily provide when you call, email, request information, schedule care, complete practice forms, or otherwise communicate with us. Depending on the interaction, this may include:
- Name, postal address, email address, and telephone number
- Appointment and scheduling information
- Insurance, payment, or billing information
- Information needed to respond to a question or provide requested services
- Any other information you choose to provide to the practice
When you visit the website, our hosting or technology providers may automatically receive limited technical information, such as your IP address, browser type, device type, pages visited, referring page, and date and time of access. This information may be recorded in routine security and server logs.
How we use information
We may use information to:
- Respond to questions and communicate with you
- Schedule, confirm, or manage appointments and services
- Provide office, home-visit, or facility-service information
- Process billing, payment, and insurance-related matters
- Operate, secure, maintain, and improve the website and practice
- Maintain appropriate business and medical records
- Prevent fraud, misuse, security incidents, or other harmful activity
- Comply with applicable legal, regulatory, and contractual obligations
How information may be disclosed
We do not sell personal information. We may disclose information only as reasonably necessary:
- To clinicians, staff, facilities, health plans, billing services, and others involved in treatment, payment, or healthcare operations, as permitted by law
- To vendors that support our website, communications, records, security, billing, or other business operations and are required to protect the information appropriately
- To comply with law, legal process, regulatory requirements, or a lawful government request
- To protect the rights, property, safety, and security of patients, the practice, or others
- With your direction, consent, or authorization
Mobile information and text-message consent
No mobile opt-in data or text-message consent will be shared with third parties or affiliates.
We may share information with service providers that help us deliver text messages, but only as necessary to provide the messaging service on our behalf, subject to appropriate safeguards, and not for those providers' own marketing or promotional purposes. Text-message participation is also governed by our SMS Terms and Conditions.
Cookies, embedded maps, and external websites
The website may use essential technologies needed to deliver pages, maintain security, and support basic functionality. It also includes links to and an embedded map from Google Maps. When you use an embedded service or follow a third-party link, that provider may collect information under its own privacy terms. We do not control the privacy practices or content of third-party websites.
Security and retention
We use reasonable administrative, technical, and physical safeguards designed to protect information. No website, email, text message, or electronic transmission can be guaranteed completely secure. We retain information only as long as reasonably necessary for the purposes described in this policy, our recordkeeping obligations, and applicable law.
Your choices
- You may decline or withdraw optional text-message consent at any time. See our SMS Terms and Conditions.
- You may contact us to ask about personal information provided through this website.
- Rights involving medical records and protected health information are explained in our Notice of Privacy Practices.
Important communication limits
This website is for general information and is not a substitute for professional medical advice, diagnosis, or treatment. It is not monitored for emergencies. Do not use ordinary email or text messages to send urgent requests, detailed clinical information, test results, or other sensitive medical information. For a medical emergency, call 911 or go to the nearest emergency department.
Changes to this policy
We may update this Privacy Policy as our practices, technology, or legal obligations change. The current version will be posted on this page with its effective date.
Contact us
Questions about this Privacy Policy may be directed to Tennessee Foot Care Center LLC at 647 S Washington St, Ripley, TN 38063-2044; 731-635-4800; or office@tnfootcare.com.